Booking, Cancellation & Deposit Policy

Booking, Cancellation & Deposit Policy

All appointments must be paid for in advance at the time of booking.

For your convenience, we send an email 72 hours prior to your appointment, and you get a phone call reminder 48 hours prior to a scheduled appointment. If you are unable to attend, please let us know as soon as possible.

Cancellation & Deposit Policy

We kindly ask that you give us at least two working days’ notice if you need to cancel or reschedule your appointment. You can contact us by phone, voicemail or email. Providing sufficient notice allows us to offer your appointment slot to another patient who may urgently require treatment.

• Dentist appointments: If less than two working days’ notice is provided, a charge may apply based on the length of the appointment booked.
• Hygienist appointments: Missed appointments or cancellations made with less than two working days’ notice will be charged at the full appointment fee.

Due to the increasing number of missed appointments and cancellations made without sufficient notice, we require a deposit for all bookings. This policy helps us manage appointment availability fairly and ensures that appointment times remain accessible to all patients. The deposit requirements and any applicable charges will be explained at the time of booking.

Thank you for your understanding and cooperation. We appreciate your support in helping us provide the best possible service to all our patients.